SHIPPING & RETURNS
Delivery Information
Welcome to our Delivery Information section. We believe in transparency and aim to provide a seamless delivery experience for our customers.
Refund & Exchange Policy
MedGalore Aesthetics & Wellness Refund & Cancellation Policy
At MedGalore Aesthetics & Wellness, we are committed to providing exceptional care and services. Our refund and cancellation policy ensures fairness to both our clients and our business operations.
1. Prepaid Services & Deposits
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If a client pre-pays for a service but it has not been processed or shipped, they are eligible for a refund, minus a 25% administrative fee to cover processing costs.
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If a prepaid service is part of a package plan, refunds will be prorated based on the services already rendered. Any used portions will be charged at the full, non-discounted rate.
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No refunds will be issued once a service has been processed.
2. MedGalore Bank Payment Plan
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Clients using the MedGalore Bank Payment Plan can bank funds towards future services.
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Once enough funds have been saved, they may be used to pay for services in full.
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Cancellation Policy: Clients may cancel their MedGalore Bank Payment Plan at any time, subject to a $150 administrative fee.
3. Cancellations & No-Shows
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Cancellations with at least 48 hours' notice – No cancellation fee; rescheduling allowed.
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Cancellations with less than 48 hours' notice – Subject to a $55 cancellation fee (or a forfeit of one session for package plans).
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No-Shows – No refunds will be issued for missed appointments without prior notice.
4. Non-Refundable Services
Once a service has been provided, it is non-refundable. This applies to all services, including but not limited to:
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Medical weight loss treatments
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Hormone replacement therapy (HRT & TRT)
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Skincare treatments
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Aesthetic procedures
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IV hydration therapy
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Peptide therapy
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Consultations, assessments, and diagnostic evaluations
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Any other wellness, medical, or aesthetic services offered by MedGalore
5. Products & Retail Sales
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Prescription medications, compounded treatments, and injectables are non-refundable once dispensed or administered.
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Medical-grade skincare products can be returned within 7 days of purchase, only if unopened and in original packaging.
6. Chargeback & Dispute Policy
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By purchasing services or products from MedGalore Aesthetics & Wellness, clients acknowledge and agree to this refund policy.
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MedGalore reserves the right to pursue legal action or report fraudulent chargebacks to collections as necessary.
7. CareCredit & Third-Party Payment Policies
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For purchases made through CareCredit, any refunds will be processed back to the original payment method and are subject to the financing provider’s policies.
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Refunds will not be issued for services already rendered under financing agreements.
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We appreciate your understanding and cooperation in respecting these policies. Should you have any questions, please feel free to reach out before purchasing or booking services.