SHIPPING & RETURNS

MedGalore Aesthetics & Wellness Refund & Cancellation Policy

At MedGalore Aesthetics & Wellness, we are committed to providing exceptional care and services. Our refund and cancellation policy ensures fairness to both our clients and our business operations.

1. Prepaid Services & Deposits

• If a client pre-pays for a service but it has not been processed or shipped, they are eligible for a refund, minus a 25% administrative fee to cover processing costs.

• If a prepaid service is part of a package plan, refunds will be prorated based on the services already rendered. Any used portions will be charged at the full, non-discounted rate.

• No refunds will be issued once a service has been processed.

2. MedGalore Bank Payment Plan

• Clients using the MedGalore Bank Payment Plan can bank funds towards future services.

• Once enough funds have been saved, they may be used to pay for services in full.

• Cancellation Policy: Clients may cancel their MedGalore Bank Payment Plan at any time, subject to a $150 administrative fee.

3. Cancellations & No-Shows

• Cancellations with at least 48 hours' notice – No cancellation fee; rescheduling allowed.

• Cancellations with less than 48 hours' notice – Subject to a $55 cancellation fee (or a forfeit of one session for package plans).

• No-Shows – No refunds will be issued for missed appointments without prior notice.

4. Non-Refundable Services

Once a service has been provided, it is non-refundable. This applies to all services, including but not limited to:

• Medical weight loss treatments

• Hormone replacement therapy (HRT & TRT)

• Skincare treatments

• Aesthetic procedures

• IV hydration therapy

• Peptide therapy

• Consultations, assessments, and diagnostic evaluations

• Any other wellness, medical, or aesthetic services offered by MedGalore

5. Products & Retail Sales

• Prescription medications, compounded treatments, and injectables are non-refundable once dispensed or administered.

• Medical-grade skincare products can be returned within 7 days of purchase, only if unopened and in original packaging.

6. Chargeback & Dispute Policy

• By purchasing services or products from MedGalore Aesthetics & Wellness, clients acknowledge and agree to this refund policy.

• MedGalore reserves the right to pursue legal action or report fraudulent chargebacks to collections as necessary.

7. CareCredit & Third-Party Payment Policies

• For purchases made through CareCredit, any refunds will be processed back to the original payment method and are subject to the financing provider’s policies.

• Refunds will not be issued for services already rendered under financing agreements.

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We appreciate your understanding and cooperation in respecting these policies. Should you have any questions, please feel free to reach out before purchasing or booking services.